Terms and Conditions

The wellbeing and safety of your dog is very important to us.

Please read through our terms and conditions thoroughly before booking in to ensure you are happy with us grooming your dog. 

🐾HEALTH AND WELFARE: You must confirm that your dog is fit and healthy, and up-to-date with vaccinations. Grooming of sick or elderly dogs is entirely at owner’s risk.

🐾SAFETY: We reserve the right to muzzle your dog if it represents danger to any other dog or person. Please let us know beforehand if your dog has behavioural issues. If your dog is too aggressive and presents a risk of injury to itself or staff then we reserve the right to refuse to groom them.

🐾INJURY/HEALTH CONDITIONS: It must be clearly understood and agreed that whilst every care and attention is given to your dog, they are accepted at the owners risk entirely. Nine Tails Dog Grooming is not liable in connection with any injury or health conditions whilst in the premises. Nine Tails Dog Grooming is not liable for any future injuries or health conditions after leaving the premises.

🐾NEGLECTED & MATTED COATS: Your written permission will be required to shave any matting found in your dogs coat. We as groomers will not cause your dog any unnecessary stress or discomfort, therefore we will not de-matt any coats that require longer than 15 minutes of de-matting. Clipping the dog will dramatically change their appearance and the hair will be very short and close to the skin. This may expose pre-existing skin problems. We do not accept liability for any other effects following the treatment of a matted dog. This can include irritation, redness or nicks. Clipping a dog with a matted coat will incur and extra charge of up to £20 depending on the severity of the matting. This will be discussed with you upon booking in and must be agreed to, to proceed with the groom.

🐾EAR PLUCKING: Removing the hair can irritate the delicate skin of ear canals and lead to ear problems. Plucking the hair from a dog’s ear canal leaves minute openings, tiny wounds in the skin where bacteria can settle more easily. We only pluck ears if it is requested by client.

🐾FLEAS: We will check your dogs coat upon arrival for signs of parasites and fleas. If we find fleas upon check in we may refuse to groom. If we find fleas during the groom, you will incur a £10 flea charge to allow us to de-flea the salon after your visit. This charge will also include the use of a flea shampoo if wanted by the customer. Please be honest and DO NOT bring your dog in if you know they have fleas.

🐾ANAL GLANDS: Nine Tails Dog Grooming does not perform anal gland expression as part of any service offering. We believe that this process should be only performed by licensed veterinary person, and only when medically necessary.

🐾TIME KEEPING: We run a precise grooming schedule so please inform us if you are running late as this might affect other clients. YOUR appointment time is for YOU and your dog. If you arrive late then your appointment may have to be re-booked and you will not get back your deposit.

🐾DEPOSITS: A £10 deposit must be taken to ensure your appointment. This will be taken off the price of the groom, or rolled over to ensure a future appointment. If you miss your appointment, cancel it without notice, or are late, you will not get your deposit back. If you are running late please call before hand.

🐾CANCELLATION: We request 48 hours notice if you need to cancel your appointment. You will not get your deposit back if it is any later than this. Please call to cancel appointments.

🐾PAYMENTS: Payment will be made on collection of dog. We can accept payment by cash or card. Estimates are based on an average dog of the breed or type, but owner must be remember that some dogs will require extensive extra work and that this will be charged accordingly. 

🐾FEEDBACK: If you are dissatisfied with any aspect of your pet’s groom please let us know within 3 days (preferably before you leave). Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom.

By having your dog groomed with us, you are accepting the our terms, so please read them all carefully when booking your dog in.

A copy of our terms and conditions will also be available to read and sign before we start the groom in the salon